The services provides by the Network Operations Division are conducted from the state-of-the-art Network Operations Center (NOC) facility located at the ERF Wireless corporate headquarters in League City, Texas. Not only does the NOC have the capability to quickly locate the source of a network problem, it is also tasked with the responsibility of working with other organizations within ERF Wireless to dispatch ERF Wireless maintenance technicians or local area subcontractor technicians when maintenance or service requirements dictate.

The objective of the Network Operations Division is to detect network weaknesses before they become major problems and to alert either the Wireless Bundled Services technical management or a customer bank’s IT manager, depending on whether it is a Wireless Bundled Services network or a customer bank network. The network Operations Division also serves as a focal point of communications as the network is repaired by the responsible field service engineers and technicians. Finally, once the network is repaired and fully functional, the Network Operations personnel complete the service process by notifying the Wired Bundled Services technical management or customer bank IT manager that the network is fully repaired and operational and that it is being returned to full monitoring status.       

The Network Operations Division is also responsible for generating periodic network status and usage reports for all of the networks it monitors. These reports are available to ERF Wireless management as well as to bank network and other third party customers.

In addition to its support function of ERF Wireless divisions, the Network Operations Center is a profit center for company. It provides maintenance and monitoring services for a variety of commercial enterprise customers that are acquired through the sales efforts of the company’s other divisions.